Frequently Asked Questions

Getting Started

HOW DO I SCHEDULE MY FIRST APPOINTMENT?

Send us a message through the Contact Us page or give us a call at (515) 984-0225!

WHAT CAN I EXPECT AT MY FIRST APPOINTMENT?

Therapy appointments, including your first session, will generally last 45-55 minutes.  You and your therapist will go over some of our policies and get to know each other.  Your therapist will ask you some questions about your background and what you hope to get out of therapy.  Then, together, you'll decide if this therapist is a good fit for you and develop a plan for moving forward.

WHAT ABOUT PAPERWORK?

Once you and your therapist schedule your first appointment, they will email you intake paperwork to read over and complete.  Please have this done at least 24 hours before your first appointment.

HOW MUCH DOES THERAPY COST?

That depends a lot on your insurance, so the best way to know is to call your insurance company and ask (your therapist can help you do that).  While we charge $150-$200 per hour, most insurances cover a large portion of that and most people end up paying $0-$40 per session. 

 

WHAT IF I NEED TO CANCEL AN APPOINTMENT?

We're able to reschedule if you let us know that something has come up.  We ask for 24 hours notice to cancel an appointment.  If you need to cancel with less notice, there will be a $50 fee.

WHAT ARE YOUR PRIVACY POLICIES?

For our HIPAA Policy

WHERE ARE YOU LOCATED?

Our office is at 5000 Westown Parkway, just off of I-235 and I-80.  We're in Suite 100, on the first floor in the southwest corner of the building.  Just have a seat in the waiting room and your therapist will be out to get you at your appointment time. Please use the parking lot located to the west of the building, off of Westown Parkway (south of Lowes).

Outside photo

Willow Grove Therapy Group      5000 Westown Parkway #100 West Des Moines, IA 50266

Phone: (515) 984-0225        Fax: (515) 984-0226

© 2018 by Willow Grove Therapy Group.